Frequently Asked Questions

1. What is the return window?
Products can be returned within 30 days from the delivery date.

2. Are there any restocking fees?
Returns are not subject to any additional charges.

3. How long does refund processing take?
If approved, refund processing typically takes up to 7 days.

4. Who pays for return shipping?
The cost of return shipping is the responsibility of the customer.

5. Can I exchange a product?
Yes, it is possible to exchange products.

6. What condition must returned items be in?
Items must be unused, unworn, unwashed, and include all original tags and packaging.

7. How do I initiate a return?
Contact us at support@merintha.com with your order number and the reason for the return.

8. How are refunds issued?
The refund will be issued to the original payment method used at checkout.

9. How do I request an exchange?
Email support@merintha.com within 30 days of delivery with the details of the replacement product.

10. Can I cancel my order?
Cancellations are usually possible before processing begins.

11. What if my order has already been processed?
Once processing has started, the order cannot be canceled, and the return process must be followed after delivery.

12. What should I do if my order arrives damaged or incorrect?
Email clear photos of the issue to support@merintha.com.

13. What are the order processing times?
Order Processing: 1–2 days (Monday to Saturday).

14. What is the shipping transit time?
Shipping Transit: 4–6 days (Monday to Saturday).

15. What is the total delivery time?
5–8 business days in total.

16. Is shipping free?
Free Shipping within the United Kingdom.